Baseline - Front Office Skills

Deliver service with confidence, precision, and care. 

For Individuals: 

Created for front office team members, including receptionists, concierge, butlers, and night managers. This Baseline certifies your knowledge of check-in processes, guest interaction, service recovery, and front desk operations. 

Your eHotelier Baseline Certificate highlights your strengths and provides targeted insights into areas for further training or promotion readiness. 

For Hotel Groups: 

Ensure your front office team represents your brand with consistency and professionalism. Use this Baseline as part of onboarding, promotions, and guest service quality assurance. 

Ideal for receptionists, front office agents, concierge, night managers, guest service staff, and front desk team leaders.